We set our schedule to meet the needs of most tenants but are willing in special situations to help accommodate such requests if ALL members of BOTH groups agree to the move.

In most of our units the tenants are responsible for activating and paying for all utilities.  These are paid separate from rent and directly to the utility provider of your choice (options listed below).   

Power – Duke Progress Energy: 919-508-5400
Water, Sewer, Trash – City of Raleigh: 919-890-3245 (trash pickup is every Thursday!) 
Natural Gas (if needed) – Public Services of NC: 877-776-2427

*We recommend that you activate these up to 10 days prior to move-in to insure coverage

We do not have any furnished units available but are glad to put you in touch with local companies and vendors who can assist you with leasing or purchasing home furnishings.

The best options for parking are to use the spaces provided at your home or purchase a City of Raleigh Parklink parking pass. Requirements and application can be found on on their website (Parklink website).

A guarantor form is a form that the parent/guardian of the tenant fills out to become responsible for the tenant’s debt if the tenant fails to pay rent or any other charges/obligations stated in the lease. The guarantor form must be notarized.

Rent is due on the first of every month and is considered late after the fifth of the month.  A late fee of 5% of gross monthly rent will be assessed for any late rent.

It is best to pay rent online via e-check through your AppFolio Tenant Portal.  If this is not possible we accept check or money order via mail or in person at our office. 

* Please be sure to write your name and unit address on payment form so it can be applied properly.

Pro-rated rent is the amount of rent you are required to pay for the part of the month at move-in and move-out that is not a full month.  The amount you pay is calculated to reflect only the time you occupy the unit.

Tenant charges are any charge, fee, or expense incurred as a result of a tenant action or that falls under tenant responsibilities.  These include but are not limited to: late fees, NSF fees, maintenance calls resulting from tenant or guest damages, etc.

As the tenant you take responsibility for your actions as well as the actions of your guests, therefore we will contact you directly to remedy issues needing attention.  Tenant charges are assessed to specific tenants or sometimes to the tenant group depending on the situation.  

‍Tenant charges can be paid online via your AppFolio Tenant Portal or in person at our office with check or money order.  Charges not paid by time of move-out may be applied to your security deposit.

‍Payment for Tenant Charges are due at time of assessment/ service. Charges not paid by time of move-out may be applied to your security deposit.

The best way to submit and track progress of a maintenance request is to submit it online through your AppFolio Tenant Portal.  The second best way is to contact our office, via email info@walktostate.com or call 919-825-1776, but always follow up contact with an online maintenance request so that it is logged in the system and it’s progress is able to be tracked.

We do our best to be as responsive as possible.  You should hear from us within 24-48hrs. letting you know we have received your request and what the plan of action is.  The best way to stay up to date with progress is to track it online through your AppFolio Tenant Portal.

There are a lot of ways tenants can help reduce the maintenance required at their unit. Here are a few simple pro-active steps that may help you/ your home:
• Keep your home tidy Seal and store all food in containers or cabinets 
• Do not leave food or dirty dishes out 
• Do not flush hygiene products down the commode 
• Learn how to use a plungerRemove hair from the sink and shower drains after every use
• Remove all trash regularly and insure trash cans are taken to curb weekly for pick up
• Replace air filters for HVAC systems at least every 2 months
• Use energy conservation recommendations from your utility provider

Typically the owner is responsible for the structure and operating systems of the home (HVAC, plumbing, roof, door locks, appliances, etc.).  The tenant is responsible for the items listed on the maintenance form signed before move in (light bulbs, air filters, smoke and CO detector batteries, competent use of provided appliances and systems, repair of damage or destruction of property, etc.). 

As managers we will repair what is needed, either with our staff or a tenant/owner preferred contractor, however we will evaluate on a case by case basis the repair needed and who is responsible to insure the charge is applied appropriately.